Throughout , the Roanoke branch of Phoenix Advertising had excellent feedback from both clients and employees. In December of , the branch had taken a turn for the worse.
By January of , productivity had declined and an art director and account executive had resigned. The resignations left the remainder of the employees reconsidering their positions at Phoenix Advertising. Earlier this month, I conducted an investigation at the Roanoke Branch and found there to be a few issues that need to be resolved. The first issue brought to my attention was the current employees working overtime and not being properly compensated for their time.
There were an influx of new clients and new projects being accepted without taking into consideration the number of projects currently assigned to the team, as well as the number of employees at the time. As the vice president of human resources, I also wondered why the employees had not contacted the human resources department before their sudden resignation.
Company policy was not being strictly adhered to and the department directors were not properly trained to deal with a situation like this. Employees need to be compensated for their time, and as policy states, they should not exceed 20 hours of overtime monthly with exception of certain circumstances which would need to be approved by headquarters.
There were not enough employees to keep up with the workloads, and both the employees and the quality of work had suffered. Our clients who had been with us for quite some time had noted a change in the work they received. In order to properly address the current situation and bring the branch back to our high standards, I suggest the following changes:. The Roanoke branch needs to hire additional part time and seasonal help in order to evenly distribute the workload accordingly.
The process of accepting new clients as well as projects will need to be revised and should adjust to the number of employees available. There needs to be an open line of communication between employees and their superiors. There is no reason that an employee should feel uncomfortable speaking to anyone within the company.
Employees shall be rewarded with bonuses after excellent feedback from clients, as well as an employee of the month program. In order to return the Roanoke branch to its former level of excellence, I propose the following plan. In order to properly manage time and increase productivity, the Roanoke branch needs to hire additional help for part time and seasonal positions for the busiest parts of the year.
We also need to adhere strictly to the overtime policy and ensure that the employees are being properly compensated for their time. The additional help will also allow us to have more creative ideas and will allow the team to devise a customer loyalty program in order to retain current clients as well as gain new clients.
Weekly meetings shall be held in order to maximize productivity and give the employees a chance to freely speak to their superiors. In each meeting, there will be a status report for the prior week from both the employees and superiors. The team will use the weekly reports to work together to come up with a solution to any problems, or to reward employees for excellent work. This will provide an open line of communication, as well as survey the current situation and see if there is a need for additional help to any and all team members.
Both managers as well as employees will need to complete a series of training courses to ensure that everyone is well versed in company policy, as well as have knowledge of what to do in case of an event such as the current crisis at the Roanoke branch. One such course would be on the importance of communication between employees and superiors. All employees will learn when it is necessary to hire additional help, when they really need to speak up, and that human resources is here to help and they should not be shy when they need guidance.
It is important for all team members to be knowledgeable about the company and policy. Employees will be scheduled for two meetings a week — on days that best fit their schedule — for four weeks, followed by an evaluation to see if the course material was thorough. If more training is necessary, it will be rescheduled accordingly. When to hire additional help; Project Approval: Lynn Gaertner-Johnston October 24, at I agree about the value of business writing classes. Topics such as sentence structure, active voice verbs, and concise language--along with many more--apply to both business writing and technical writing.
Chanaka Palliyaguru October 24, at Lynn Gaertner-Johnston October 25, at I don't think these two types of writing are necessarily mutually exclusive. I often find that in the same document, I use both technical and business writing skills.
Liz Tucker November 02, at I am a freshman. Currently, working on my degree in B. After the first homework I've done, I realized that the way I am writing is not relevant to business as itself. I start looking for help over the Internet to make my writing more closed and appropriate to the matter at hand. Here what I found:. Jeff Simmmons November 23, at Lynn Gaertner-Johnston November 23, at I agree with this article.
As a former technical writer I ghostwrite books now who also did some business writing, I found that there might be a tiny bit of marketing babble--as a friend of mine liked to call it--within a technical document, but the audience and purpose for the two kinds of writing tended to be pretty separate. I agree as well that sound writing principles need to be used with both, so if a business writing course teaches that, it will help technical writers too, even though a business writing course won't cover some of what tech writers do.
And lastly, I heartily second the notion that a technical writer doesn't need to know everything about their subject. Well first, that's what SMEs are for. And second, if you know the subject too well, you might be tempted to skip defining or explaining the jargon and acronyms that so often populate technical documentation, especially if the document has a lay end user as its audience. There's just no replacing a good technical writer with an engineer who can maybe write, in my humble opinion!
Jonathan B Williams November 20, at Lynn Gaertner-Johnston November 20, at The letters and numbers you entered did not match the image. As a final step before posting your comment, enter the letters and numbers you see in the image below.
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Business Writing Talk, tips, and best picks for writers on the job. Syntax Training Lynn Gaertner-Johnston. Subscribe By Email Have the latest posts delivered to your inbox! Proofreading Checklist to Avoid "Oops!
Which Pronoun Is Correct? Add me to your TypePad People list. Julie Hale What makes business writing different from technical writing? Hi Stephanie, I agree about the value of business writing classes.
Here what I found: There is no way I will promote college essay writing services. Jonathan, thanks for stopping by with so much agreement! Verify your Comment Previewing your Comment.
English classes in business and technical writing will teach you how to create documents for the work books-wrfd.tk courses are available?Business Writing (English ).
Technical writing is a category of technical communications—which is a broader field that involves documenting, sharing, interpreting, and/or publishing specialized medical, scientific, biological, technological, organizational and/or other information.
People who want to be technical writers often ask me whether business writing classes will help them. I answer yes—because strong business writing skills will help them be better technical writers. But what is the difference between technical writing and. Business and Technical Writing [JABLONSKI JEFFREY] on books-wrfd.tk *FREE* shipping on qualifying offers. Business and Technical Writing takes a rhetorical approach that emphasizes writing in context and aims to move students through a continuum of writing experiences ranging from less contextualized workplace .
Prospective students searching for business and technical writing training found the links, articles, and information on this page helpful. Phoenix Advertising as a whole has always put our clients first and is well known for our excellent work. As you know, the Roanoke branch had been experiencing difficulties since January of with regards to overworked and underpaid employees and a .